Here’s everything you need to know about how Reviews™ helps you take control of your online reputation and turn reviews into revenue.
🛠 Getting Started
❓ What is Reviews™?
Reviews™ is an automated reputation management platform that helps businesses collect, manage, and showcase online reviews. With built-in automation, AI-powered responses, and social proof tools, Reviews™ makes it easy to build trust and attract more customers.
❓ How do I sign up?
You can get started with a free 14-day trial—no credit card required! Just sign up here and start optimizing your reviews in minutes.
❓ Is there an onboarding process?
Yes! Reviews™ includes a step-by-step onboarding process inside the platform to guide you through setting up your account, connecting your review platforms, and automating your first review requests. This ensures you start collecting 5-star reviews immediately with minimal effort.
❓ What industries does Reviews™ work best for?
Reviews™ is designed for any business that relies on customer feedback and online reputation, including:
✅ Trades & Services – Plumbers, Electricians, Roofers, Pest Control, HVAC, Solar, and more.
✅ Local Businesses – Mechanics, Dental Clinics, Law Firms, Restaurants, and more.
✅ Multi-Location & Franchise Businesses – Scalable review management across multiple locations.
✅ Trades & Services – Plumbers, Electricians, Roofers, Pest Control, HVAC, Solar, and more.
✅ Local Businesses – Mechanics, Dental Clinics, Law Firms, Restaurants, and more.
✅ Multi-Location & Franchise Businesses – Scalable review management across multiple locations.
🌟 Collecting & Managing Reviews
❓ Why do customer reviews matter?
Customer reviews boost trust and visibility. More reviews = higher local search rankings on Google and other platforms, which means more customers finding your business.
❓ How does Reviews™ collect customer reviews?
Our system automates review requests via SMS, email, and WhatsApp, making it easy for happy customers to leave 5-star reviews on Google, Facebook, and other key platforms.
❓ How does the step-by-step onboarding help with review collection?
During onboarding, you’ll be guided through:
- 1. Connecting your Google My Business (GBP), Facebook & review platforms
- 2. Setting up review request automation (SMS, Email, WhatsApp)
- 3. Creating your first feedback form
- 4. Customizing your review display widgets
- 5. Sending your first batch of review requests
This ensures you start collecting, managing, and showcasing reviews immediately.
❓ How does Reviews™ collect customer reviews?
Our system automates review requests via SMS, email, and WhatsApp, making it easy for happy customers to leave 5-star reviews on Google, Facebook, and other key platforms.
❓ How do I connect my Google My Business or other review platforms?
- Click Connect in the top menu.
- Select your review platform (Google, Facebook, Yelp, etc.).
- Follow the prompts to link your account and sync existing reviews.
❓ How do I reply to my reviews?
- Go to the Reviews section inside the platform.
- View all your customer reviews from different platforms.
- Respond directly to reviews within Reviews™ using AI-powered suggested replies.
❓ How do I request more reviews from customers?
- Click Get More Reviews in the top menu.
- Select Feedback Forms in the left menu.
- Create a personalized feedback form for your customers.
- If a customer rates 1-3 stars, they can leave private feedback (so you can resolve issues before they go public).
- If a customer rates 4-5 stars, they’re encouraged to post a public review on your selected platform.
❓ How do I share my review request form?
- Click Share Your Form inside the platform.
- Get your unique link and QR code.
- Print the QR code and place it at key customer touchpoints (e.g., front desk, receipts, emails) for easy review collection.
❓ How do I send review requests via SMS and email?
- Click Get More Reviews → Select Review Requests.
- Enter customer details manually or upload a CSV file for bulk requests.
- Hit send—Reviews™ will handle follow-ups and reminders automatically!
❓ Can I automate the review request process?
Yes! Reviews™ allows you to integrate with your existing systems (CRM, POS, or SaaS tools) for a fully automated review pipeline.
🔗 Custom Sources & Review Imports
❓ What if I have reviews from a platform you don’t sync with?
With Custom Sources, you can manually add reviews from any platform or internal system. These reviews can be imported via CSV and showcased in your social proof widgets and feedback forms.
❓ Can I import old reviews?
Yes! You can upload past reviews via CSV (no format restrictions—just map the columns). This is perfect for bringing in testimonials from your website, CRM, or third-party platforms.
❓ Do custom reviews integrate with my existing review widgets?
Yes, once imported, your custom reviews will appear in your widgets, social proof assets, and feedback collection tools—just like any other review.
📈 SEO & Growth Benefits
❓ Will Reviews™ improve my SEO rankings?
Yes! Businesses with frequent, high-quality reviews rank higher on Google. More reviews = better search visibility, more website traffic, and higher conversion rates.
❓ Can I track my review performance?
Yes, Reviews™ includes detailed analytics so you can track review growth, response rates, and overall reputation trends.
❓ Do reviews impact customer decisions?
✅ 92% of consumers read reviews before making a purchase.
✅ Businesses with 4+ star ratings generate twice the revenue of lower-rated competitors.
✅ One bad review can cost you 30% of potential customers.
✅ Businesses with 4+ star ratings generate twice the revenue of lower-rated competitors.
✅ One bad review can cost you 30% of potential customers.
🔄 Integration & Automation
❓ What tools does Reviews™ integrate with?
Reviews™ integrates with Google, Facebook, Yelp, 35+ review sites, and your CRM, email marketing tools, and automation platforms.
❓ Do I need coding skills to use Reviews™?
No! Reviews™ is fully no-code—anyone can set up and manage their review strategy effortlessly.
❓ Can I automate review collection and responses?
Yes! Our system automatically sends review requests, follows up with customers, and suggests AI-generated responses—saving you time while improving your reputation.
💡 Concierge Service & Support
❓ Do you offer hands-on setup and support?
Yes! Our Concierge Service ensures you get the most out of Reviews™:
✅ Level 1 – Quick Start Setup & Action Plan – We onboard you, configure your review system, and provide best practices to start
generating 5-star reviews immediately.
✅ Level 2 – Full-Service Custom Reviews Pipeline – We build a fully automated review workflow integrated with your preferred SaaS tools, CRM, and marketing automation system.
✅ Level 1 – Quick Start Setup & Action Plan – We onboard you, configure your review system, and provide best practices to start
generating 5-star reviews immediately.
✅ Level 2 – Full-Service Custom Reviews Pipeline – We build a fully automated review workflow integrated with your preferred SaaS tools, CRM, and marketing automation system.
❓ What support is available if I need help?
We offer live chat (soon), email support, and a knowledge base to help you at any stage.
🚀 Pricing & Trial
❓ How much does Reviews™ cost?
We offer flexible pricing plans based on the size and needs of your business. You can check out our pricing here.
❓ Is there a free trial?
Yes! We offer a 14-day free trial with full access to all features—no credit card required.
❓ What happens after my free trial?
After 14 days, you can choose a plan that best fits your needs. If you decide not to continue, you can cancel anytime—no hard commitments.
📌 Ready to Take Control of Your Reputation?
✅ More Reviews – Automate and grow your 5-star ratings.
✅ Better Conversions – Turn trust into sales with social proof.
✅ Higher SEO Rankings – Dominate local search and attract more customers.
✅ Better Conversions – Turn trust into sales with social proof.
✅ Higher SEO Rankings – Dominate local search and attract more customers.